This policy explains what information Frangipani Esthetics Spa Bali collects through this website, how we use it, and who it is shared with.
1. Who we are
Frangipani Esthetics Spa Bali, Jalan Puri Bendesa I No. 18, Mumbul, Nusa Dua, Bali 80361, Indonesia.
Contact: [email protected] or WhatsApp +62 812-3921-9908.
2. Information we collect
- Booking form: your name, email address (optional), WhatsApp number, chosen treatment, preferred date and time, number of guests, special requests and the language you used.
- Technical data: the IP address and browser type (user agent) sent with a booking, used for security and to filter spam.
- AI concierge chat: the messages you type and the recent conversation are sent to Google's Gemini service to generate a reply. Your IP address is used to limit repeated requests. Please do not enter sensitive personal details in the chat.
- Analytics and advertising: Google Analytics 4 and Google Ads record visits, clicks on booking and WhatsApp buttons, and conversions. We do not send names, email addresses or phone numbers as analytics event data.
- Messages you send us directly through WhatsApp, LINE or email, which are handled by those services under their own policies.
3. How we use it
- To receive, confirm and manage your reservation, and to send confirmation emails.
- To answer your questions and arrange transfers.
- To keep the website secure and prevent spam and misuse.
- To understand how the website is used and to measure our advertising.
4. Who we share it with
We do not sell your personal information. It is processed on our behalf by service providers: Google (analytics, advertising and the Gemini AI service), our email provider, our cloud database provider, and our website hosting and delivery providers. These providers may process data in other countries.
5. Cookies
Google Analytics and Google Ads use cookies and similar technologies to measure visits and advertising. A separate session cookie is used only for staff signing in to our admin area. You can block or delete cookies in your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, or manage ad personalization at adssettings.google.com.
6. How long we keep it
We keep personal information only as long as needed for the purposes above, including managing reservations and our business records.
7. Your choices
You can ask us to access, correct or delete the personal information you gave us by contacting us at the details in section 1. We will respond as soon as we reasonably can.
8. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.